The FNA is committed to providing good quality services but recognise that there may be occasions where we make mistakes or get things wrong.
We also recognise that our users may have suggestions they wish to make that may improve our services. Both complaints and suggestions provide us with useful information about the users’ views of our organisation.
Our suggestions and complaints procedure provides the opportunity for these views to be made and responded to.
You can view the full policy by downloading the document below.
Our Client’s Charter can also be downloaded below.